During my Zocdoc internship on the Marketplace Team, I redesigned the insurance eligibility flow, reworked the mobile insurance page, and rebuilt the patient ratings experience.
Duration
Jun — Aug 2025 (3 months)
My role
Product Design Intern
Team
Product Manager, 4 Senior Product Designers, Senior UX Researcher
During my Zocdoc internship on the Marketplace Team, I redesigned the insurance eligibility flow, reworked the mobile insurance page, and rebuilt the patient ratings experience.
Duration
Jun — Aug 2025 (3 months)
My role
Product Design Intern
Team
Product Manager, 4 Senior Product Designers, Senior UX Researcher
Project 1
Shipped 2025
Patients were dropping off before they could even find an insurance plan that fit, so I redesigned the eligibility flow with better error handling to help them find in-network providers faster.
Patients were dropping off before they could even find an insurance plan that fit, so I redesigned the eligibility flow with better error handling to help them find in-network providers faster.
Project 2
Shipped 2026
As Zocdoc pushed to become mobile-first, I took on the ambiguous task of turning insurance settings into a dedicated space where patients could add plans and track their coverage.
As Zocdoc pushed to become mobile-first, I took on the ambiguous task of turning insurance settings into a dedicated space where patients could add plans and track their coverage.
Project 3
Vision Work
Zocdoc's 3-star ratings only let patients say what went well with their provider visit, so I redesigned the feedback experience to allow for a fuller, more honest picture of their experience.
Zocdoc's 3-star ratings only let patients say what went well with their provider visit, so I redesigned the feedback experience to allow for a fuller, more honest picture of their experience.
🔐
My work is under NDA, so please reach out to me directly at kellyw0925@gmail.com if you would like to learn more about my projects and design process!
Reflection
Takeaways from my first internship :)
Takeaways from my first internship :)
I really enjoyed my time at Zocdoc and getting to explore New York City over the summer! During the 10 weeks, I:
Practiced and gained more confidence in my presentation skills
Learned how to deal with ambiguity in my projects by being proactive and asking questions
Worked with cross-functional teams to balance engineering feasibility vs. legal constraints vs. business requirements
Met and networked with so many amazing people including: my mentor and manager, Eva, my Zocdoc Women in Tech mentor, Pooja, and the whole 2025 Zintern cohort!
I really enjoyed my time at Zocdoc and getting to explore New York City over the summer! During the 10 weeks, I:
Practiced and gained more confidence in my presentation skills
Learned how to deal with ambiguity in my projects by being proactive and asking questions
Worked with cross-functional teams to balance engineering feasibility vs. legal constraints vs. business requirements
Met and networked with so many amazing people including: my mentor and manager, Eva, my Zocdoc Women in Tech mentor, Pooja, and the whole 2025 Zintern cohort!
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